FAQ's

WHERE IS THE STORE BASED?
We are based in US and Canada.

WHERE DO YOU SHIP FROM?
We ship from our partnered sweat-free factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

WHAT IS YOUR RETURN OR REFUND POLICY?

Strictly no returns or exchanges unless there is the defect(s) in the product(s) and the attention is brought to us no later than a week! So make sure you are ordering the correct item. Make sure to read the measurements on products that apply. If there are none, email us!

WHAT ARE YOUR SHIPPING CHARGES?

We offer free worldwide shipping to more than 185 countries on No Minimum Order value.

CAN I PLACE THE ORDER OUTSIDE OF US?

Yes, you can place the order from any country.

WHAT ABOUT CUSTOMS FEES?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

CAN I CANCEL OR MODIFY MY ORDER AFTER I HAVE PAID FOR IT?

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

ANY OTHER QUESTIONS?

email us at petspipe@gmail.com, and we are happy to help.